Terms of Service (Synon Interactive & Synon One)

Effective Date: 23 April 2026

1. Agreement

These Terms of Service (the “Terms”) govern access to and use of the Synon Interactive and Synon One platform, including related dashboards, portals, reporting tools, payment workflows, communication tools, and associated hosted services (together, the “Services”).

By creating an account, signing an order form, clicking to accept these Terms, or otherwise accessing or using the Services, you agree to be legally bound by them.

If you accept these Terms on behalf of a business or other legal entity, you confirm that you have authority to bind that business or entity.

2. Business Use

The Services are intended primarily for persons acting wholly or mainly for purposes of their trade, business, craft, or profession, including landlords, property operators, and agents.

Some parts of the Services may be accessed by tenant users or other consumer-facing users, but unless we separately provide and obtain acceptance of separate end user terms, the contractual relationship remains with the Customer who controls the account.

3. Definitions

In these Terms:

• “Account” means the account used to access the Services.

• “Authorised User” means any employee, contractor, landlord user, tenant user, agent, or other person permitted by the Customer to use the Services.

• “Customer” means the person or organisation identified in the relevant order, sign-up, or account registration.

• “Customer Data” means all data, records, documents, files, communications, reports, tenancy information, payment information, maintenance information, personal data, and other content submitted to or processed through the Services by

• or for the Customer.

• “Fees” means subscription fees, usage fees, onboarding fees, or other charges payable for the Services.

• “Services” means the Synon Interactive and Synon One software platform, portals, websites, dashboards, reporting tools, communication tools, integrations, support services, and related hosted services.

• “Supplier” means Synon Interactive Ltd, registered office at Stirling, United Kingdom, email support@synonone.com.

• “Third Party Service” means any service, provider, payment processor, API, storage platform, analytics tool, communication service, or integration not owned and operated by the Supplier.

4. Nature of the Services

• Synon provides software tools to support property management, tenancy administration, rent administration, payment tracking, maintenance management, reporting, document handling, and compliance-related workflows.

• Synon is a technology provider only. Unless expressly agreed otherwise in writing, we do not:

• Provide legal, tax, accounting, compliance, or financial advice

• Act as a property manager, letting agent, fiduciary, escrow provider, or money transmission service

• Guarantee successful payment collection, delivery of reminders, or legal compliance outcomes

• Certify that any notice, reminder, document, export, or compliance indicator is legally sufficient or complete

5. Licence

• Subject to payment of applicable Fees and compliance with these Terms, we grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Services for the Customer’s internal business purposes.

• No ownership rights in the Services are transferred to the Customer.

6. Acceptable Use & Restrictions

• The Customer must not, and must not permit any third party to:

• Use the Services unlawfully, fraudulently, abusively, or in a misleading manner

• Reverse engineer, decompile, disassemble, or create derivative works from the Services except where prohibited by law from restricting that right

• Interfere with the security, performance, or integrity of the Services

• Circumvent technical restrictions, access controls, or user permissions

• Upload malware, unlawful content, or material that infringes third-party rights

• Use the Services to build or benchmark a competing product for public or commercial comparison without prior written consent

• Share login credentials in an unauthorised way

7. Customer Responsibilities

• The Customer is responsible for:

• Providing accurate and up-to-date information

• Maintaining the confidentiality of usernames, passwords, and other credentials

• Ensuring access rights are appropriate and removed when no longer needed

• Ensuring Customer Data is lawfully collected, used, uploaded, and processed

• Obtaining any necessary consents, notices, permissions, or lawful bases

• Complying with laws relating to property management, tenancy administration, rent, safety, deposits, notices, data protection, tax, and communications

• Reviewing all outputs, reminders, notices, exports, reports, and workflows before relying on them

8. Landlord, Tenant, Contractor & Portal Access

• The Services may allow the Customer to invite landlords, tenants, contractors, or other third parties to use parts of the platform.

• Unless we separately provide other terms directly to those users, such access is under the Customer’s authority and the Customer remains responsible for it.

• We are not responsible for disputes between landlords, tenants, contractors, agents, or other third parties except to the extent directly caused by our breach of these Terms.

9. Fees, Billing & Payment

• The Customer must pay the Fees shown in the applicable order form, pricing page, billing portal, or sign-up flow.

• Recurring subscription Fees are usually payable in advance unless stated otherwise

• All Fees are exclusive of VAT unless expressly stated otherwise

• If the Customer uses an automated payment method, the Customer authorises collection of Fees using that method

• Except where required by law, Fees are non-refundable

• We may increase Fees on renewal by giving reasonable prior notice

10. Trials & Promotional Periods

• If we offer a free trial, discount, promotional period, or pilot arrangement, the terms of that offer will be stated in the relevant sign-up flow, order form, or promotional material. Unless clearly disclosed otherwise, conversion to a paid plan will not happen without an active agreement or a clearly disclosed renewal mechanism.

11. Payments, Stripe, Wix & Third Party Services

• The Services may integrate with Third Party Services including payment processors, communications providers, analytics services, storage tools, and hosted infrastructure providers.

• Unless expressly stated otherwise in writing:

• We do not act as merchant of record for tenant rent payments

• We do not hold client money

• We do not provide regulated payment services

• The Customer is responsible for its own onboarding, processor compliance, disputes, refunds, reversals, reserves, and chargebacks

• We are not responsible for outages, delays, failures, or data issues caused by Third Party Services

• Where payment links or payment workflows are generated through the Services, this functionality is a software enablement feature only. The underlying payment remains subject to the payment processor’s systems and terms.

12. Standing Orders, Manual Payments & Payment Statuses

• The Services may allow the Customer to record, mark, or track payments manually, including standing orders, bank transfers, or cash payments recorded by users.

• The Customer remains solely responsible for verifying whether any such payment has actually been made, received, reversed, delayed, or misallocated. Unless expressly stated otherwise, Synon does not independently verify bank transfers or manually recorded payments.

13. Automation, Reminders, Notifications & Email Delivery

• The Services may include automated reminders, payment prompts, invoices, notifications, status updates, and similar workflows.

• These features are provided for convenience only and are not guaranteed.

• We do not guarantee that any automated message, reminder, notice, invoice, or notification will:

• Be generated at a particular time

• Be sent successfully

• Be delivered, received, opened, or acted upon

• Meet any specific legal or regulatory requirement

• The Customer remains fully responsible for making sure rent collection, notices, compliance obligations, and operational deadlines are properly managed. We are not responsible for missed payments, missed deadlines, missed notices, or compliance failures arising from failure or delay of automation features.

14. Availability, Maintenance & Support

• We will use reasonable skill and care in providing the Services and commercially reasonable efforts to keep the production Services available, subject to maintenance, security work, Force Majeure Events, Third Party Service failures, internet outages, and other matters outside our reasonable control.

• We may perform planned or emergency maintenance from time to time. Any specific support commitments or service levels apply only if expressly agreed in writing.

15. Security

• We maintain appropriate technical and organisational measures designed to protect Customer Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

• However, no internet-based service can be guaranteed to be completely secure or uninterrupted.

16. Data Protection

• Each party will comply with applicable data protection laws. Where we process personal data on behalf of the Customer in connection with the Services, the Customer acts as controller and we act as processor unless otherwise agreed for a specific activity.

• We may also act as an independent controller for account administration, billing, fraud prevention, security, product improvement, and legal compliance.

17. Customer Data & Ownership

• As between the parties, the Customer retains ownership of Customer Data.

• The Customer grants us a non-exclusive right to host, store, process, transmit, display, and otherwise use Customer Data only as reasonably necessary to provide, support, secure, maintain, improve, and enforce the Services and comply with law.

• We may use aggregated and anonymised data that does not identify the Customer or any individual for analytics, benchmarking, service improvement, and commercial purposes.

18. Backups, Retention & Exports

• We may perform routine backups for business continuity and disaster recovery purposes, but backups are not a substitute for the Customer’s own retention and record-keeping obligations.

• During the subscription term, we will make available reasonable means to export Customer Data in standard formats supported by the Services. Following termination or expiry, we may provide a reasonable retrieval period before deleting or disabling access to Customer Data, subject to legal obligations and backup cycles.

19. Intellectual Property

• We and our licensors retain all intellectual property rights in and to the Services, including all related software, workflows, interfaces, documentation, branding, improvements, and derivatives, excluding Customer Data.

20. Confidentiality

• Each party must keep the other party’s confidential information confidential and use it only as necessary to perform or exercise rights under the Agreement, except where disclosure is required by law or the information is already lawfully public or independently known.

21. Warranties & Disclaimers

• We warrant that we have the right to enter into and perform these Terms and that we will provide the Services with reasonable skill and care.

• Except as expressly set out in these Terms, and to the fullest extent permitted by law, the Services are provided as available and we exclude all implied warranties, conditions, and representations, including implied warranties of fitness for a particular purpose, satisfactory quality, and non-infringement.

• We do not warrant that the Services will be error free, uninterrupted, suitable for every operational or legal requirement, or free from every vulnerability.

22. Suspension

• We may suspend access to some or all of the Services immediately if reasonably necessary to:

• Protect the security or integrity of the Services

• Prevent fraud, misuse, or unlawful activity

• Comply with law, regulation, or court order

• Address non-payment of undisputed Fees after notice

• Prevent material harm to us, the Customer, or other users

• Where reasonably practicable, we will give notice and will limit suspension to what is reasonably necessary.

23. Term, Renewal & Termination

• These Terms apply from the effective date and continue for the applicable subscription term. Unless stated otherwise, subscriptions may renew automatically for successive periods unless cancelled in accordance with the relevant billing or order terms.

• Either party may terminate for material breach not remedied within a reasonable cure period, or for insolvency events. We may also terminate or suspend for repeated or serious misuse, unlawful use, or unpaid undisputed Fees after reasonable notice.

24. Consequences of Termination

• On termination or expiry:

• The Customer’s right to use the Services ends

• The Customer must stop using the Services

• We may disable access after any retrieval period

• Accrued rights, payment obligations, confidentiality obligations, liability provisions, and other clauses intended to survive will continue to apply

25. Limitation of Liability

• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

• Subject to that, our total aggregate liability arising out of or in connection with the Services, whether in contract, tort including negligence, breach of statutory duty, or otherwise, will not exceed the greater of:

• the total Fees paid or payable by the Customer in the twelve months preceding the event giving rise to the claim, or

• £50,000.

• Subject to the non-excludable liabilities above, neither party will be liable for indirect or consequential loss, or for loss of profit, loss of revenue, loss of anticipated savings, loss of business, loss of goodwill, or loss of data, except to the extent such exclusion is not permitted by law.

• Without limiting the above, we are not liable for:

• failed or delayed rent collection

• non-delivery of reminders, invoices, or automations

• user error or incorrect data entry

• Third Party Service outages or processor issues

• disputes between landlords, tenants, contractors, or other users

26. Indemnities

• We will defend the Customer against a third-party claim that the Services, when used in accordance with these Terms, infringe a third party’s UK intellectual property rights, subject to prompt notice, control of the defence, and cooperation.

• The Customer will indemnify us against third-party claims arising from Customer Data, unlawful use of the Services, disputes caused by the Customer’s operations, or the Customer’s breach of applicable law.

27. Compliance With Laws

• Each party will comply with laws applicable to it in connection with these Terms. The Customer is solely responsible for compliance with laws relating to property management, tenancies, deposits, safety, rent administration, communications, consumer dealings, accounting, tax, and related legal obligations.

28. Publicity

• Neither party may issue a press release naming the other party or use the other party’s name or logo in marketing or publicity

• without prior written consent, unless expressly agreed otherwise.

29. Changes to These Terms

• We may update these Terms from time to time. If a change materially and adversely affects the Customer, we will give reasonable notice. Continued use of the Services after the updated effective date constitutes acceptance unless the Customer exercises any termination rights expressly available.

30. Force Majeure

• Neither party will be liable for delay or failure to perform obligations, other than payment obligations for undisputed sums already due, where caused by events outside its reasonable control including internet outages, telecommunications failures, cyber attacks by third parties, fire, flood, epidemic, war, labour disputes, utility failures, or government action.

31. Assignment

• The Customer may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms to an affiliate or successor in connection with a merger, acquisition, restructuring, or sale of relevant assets or business.

32. Notices

• Notices under these Terms must be in writing and sent to the contact details set out in the relevant order form, account details, or other legal notice details provided by the parties.

• Our notice details are:

• Synon Interactive Ltd
  Stirling, United Kingdom

• support@synonone.com

• Email is valid for contractual notices unless mandatory law requires another form.

33. Entire Agreement

• These Terms, together with any applicable order form, privacy policy, schedules, and addenda expressly incorporated, form the entire agreement between the parties in relation to the Services and replace prior discussions or understandings on that

• subject matter.

34. Severance

• If any provision is held invalid, unlawful, or unenforceable, it will be deemed modified to the minimum extent necessary, or deleted if that is not possible, without affecting the remainder.

35. No Waiver

• A failure or delay by either party to exercise any right does not waive that right.

36. Third Party Rights

• A person who is not a party to these Terms does not have any right to enforce them under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

37. Governing Law & Jurisdiction

• These Terms and any dispute or claim, including non-contractual disputes or claims, arising out of or in connection with them, are governed by the laws of Scotland.

• The courts of Scotland shall have exclusive jurisdiction.​